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Yes. Customers can contact us by telephone or email to place an order.
Yes. Please call us during office hours on +852 3464 0896 (Hong Kong). For International, please check it on our contact us page. Our office is open between Monday to Friday from 10:00 – 19:00. Please be aware to time zone between your country and our office.
Q: How much does shipping cost?
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button.
*Friendly Reminder: Orders shipped outside of the Hong Kong are subject to regular customs duties and fees levied by the destination country. Le Bon International is not responsible for any charges that are incurred from destination countries’ custom. Any additional charges for customs clearance are considered outside of our control and Le Bon International cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.
Q: Do I need to pay for the product original packaging?
International orders are liable to incur a surcharge per item for products with heavy packaging (eg wooden box). It is the customer's responsibility to inform us if they do not wish the boxes to be included in their parcel. Customers should be aware by accepting our terms and conditions, you agree to these additional charges where applicable to your order.
Q: What shipping method do you use?
Domestic orders in Hong Kong are delivered by own delivery team. International orders are shipped via DHL. Le Bon International will also be shipping orders via other carriers on a special request basis. Please email us at email@example.com to arrange for specialized shipping.
Q: How long does it take for the packages to arrive?
Domestic orders usually takes 1-2 business days. International orders usually take 14-21 business days to arrive depending on the destination and customs processing. As we will try our best to ensure the packages are delivered in a timely manner, but shipping times may vary depending on the destination. We have no control how long it will take to arrive and no control over whether or not your package is delayed in your country’s custom office. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.
Q: Does my billing address need to be the same as delivery address?
We are happy to delivery your order to an address that is different to your normal billing address. To do this, simply enter the desired delivery address during the checkout process.We can also deliver your order to your permanent place of employment as long as there is someone who is able to receive and sign for the delivery on your behalf. Orders with Post Box Numbers as delivery addresses will not be dispatched and processing will be delayed while we contact you for a valid delivery address.
Q: Do you ship to our country?
Le Bon International may deliver most of the countries. Customer can place any number of items in the shopping basket then select the country that you want to deliver and see the shipping costs and times. Customer will not be charged until your confirmation. If international shipment, customer may be subject to customs charges within the destination country. Le Bon International has no control of the custom clearance. Le Bon International is not responsible for any charges that are incurred from destination countries’ custom. You may track your order via the carriers’ website after your order has shipped. Upon shipping you will receive a confirmation email with the details of your order
Q: Any delivery restrictions of my destination country?
Due to differing rules imposed by carriers regarding the international shipment of alcohol, Please contact your local customs office for further information.
Q: What to do with the damaged parcels?
We take pride in packing your order to ensure that it arrives in perfect condition. Unfortunately, there are times when parcels incur damage while in transit. Please check the parcel before the carrier leaving your place. If the bottles show serious damage or leakage at the time of delivery, we ask that you refuse the parcel and ask the carrier to return the goods to sender. Please take photos with the damage parcel or bottles and contact our customer service hotline +852 3464 0896 or email to firstname.lastname@example.org within 24 hours. We will review the case and reply to you as soon as possible. If you did not take any photo for us to review or the parcel does not show serious damage or leakage in your photo, we shall have the discretion to refuse your claims or return. If you have realized there are some problems after you received the parcel, we will refuse your claims or return.
Q: Do you keep update the product availability?
Although an item may be indicated as in stock on our site, we cannot guarantee product availability and some products may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. However, should this occur while processing your order, we will contact you either by telephone or email to advise you of. We will give you the opportunity to select an alternative item, cancel the item from your order, or to wait for the product to come back into stock – the choice is yours.
Q: When the out-of-stock items will back into stock again?
While we aim to always have items featured on our website in stock, there are occasions when an item is temporarily out of stock and not expected to come back into stock for some time. We will contact you to keep you updated on any delays and give you the opportunity to select an alternative item or to wait for the product to come back into stock.
Q: If I am looking for something specific, what can I do?
Our customer service department are here to help you. You can just give us a call or email and someone from our customer services department will contact you as soon as possible .
Q: Am I safe to purchase from Le Bon International?
Yes, you are safe to purchase from us. Your privacy is important to us. We do not collect personally identifiable information about you on this site without your knowledge, and all such information is collected directly from you. We may utilize your email address to send communications to you, but there is always an opt-out at the bottom of every communication. If there are any questions you have that haven’t been covered here, please email us at email@example.com and we'll reply to your inquiry as soon as possible.
Q: What is legal purchase age?
Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business. We do not intentionally collect personal information from individuals under the legal drinking age nor do we intentionally market alcoholic beverages to anyone under the legal purchase age. If you are not of legal age to purchase alcohol either in your country of residence or in the country from which you are accessing the site you must not provide us with your personal information.
Q: Do you offer wholesale or bulk pricing?
Yes. If you would like more information, please our customers service hotline +852 3464 0896 or firstname.lastname@example.org.
Q: I am sending a gift, is it possible not to send an invoice to receiver?
We dispatch gifts on behalf of our customers all the time and can add a gift message to accompany your order. Simply proceed to Checkout from your shopping basket and send us an email including your gift message. You can be assured that we will only send out the gift message and a delivery note with the order.
Q: Can you gift-wrap the bottles?
Unfortunately, we can’t. Our number-one priority is that your bottles arrive unbroken and in perfect condition, so we have to pack all our orders very carefully with that in mind. Unfortunately, this makes gift-wrapping impossible.